Deposit Policy

At Tony's Roadside Services, we are committed to providing reliable, efficient, and professional mobile tire services. To ensure our availability and to reduce last-minute cancellations, we have implemented a mandatory deposit policy. Below are the details of the policy:

Why We Require a Deposit

1. Commitment: Scheduling a service requires us to allocate time, resources, and staff to meet your needs promptly. A deposit ensures your commitment to the service.

2. Operational Costs: Preparing for a service incurs costs, including fuel, labor, and logistical planning. The deposit helps cover these expenses in case of cancellations.

3. Customer Fairness: By reducing cancellations, we can better serve all customers, ensuring availability for those who genuinely require assistance.

Deposit Amount

A deposit of $50 is required to secure all service appointments.

Refund Policy

• Refundable: The deposit is fully refundable if you cancel before the driver has left our headquarters.

• Non-Refundable: Once the driver has departed for your location, the deposit becomes non-refundable. This policy compensates for the time and resources already dedicated to your service.

How to Make the Deposit

We accept deposits through the following payment methods:

• Zelle

• Cash App

• Credit/Debit Cards

How It Works

1. Appointment Request: When you schedule a service, our team will confirm the details and inform you about the deposit.

2. Deposit Payment: You will be required to pay the $50 deposit to secure your appointment.

3. Service Confirmation: Once the deposit is received, we will confirm your appointment and assign a technician to your request.

4. Refunds (if applicable): If you need to cancel and the driver has not left headquarters, we will promptly refund your deposit.

Exceptions

We understand that emergencies happen. If you have an urgent need to cancel after the driver has left, please contact us to discuss your situation. While the deposit will not be refunded, we will do our best to accommodate your needs in the future.

Questions or Concerns?

If you have any questions about our deposit policy, feel free to contact us:

• Phone: 571-330-3045

• Email: Tonyroadservices@Gmail.com

We appreciate your understanding and cooperation. This policy allows us to continue offering exceptional mobile tire services while respecting the time and needs of all our customers.