At Tony's Roadside Services, we are committed to providing reliable, efficient, and professional mobile tire services. To ensure our availability and to reduce last-minute cancellations, we have implemented a mandatory deposit policy. Below are the details of the policy:

Why We Require a Deposit

1. Commitment: Scheduling a service requires us to allocate time, resources, and staff to meet your needs promptly. A deposit ensures your commitment to the service.

2. Operational Costs: Preparing for a service incurs costs, including fuel, labor, and logistical planning. The deposit helps cover these expenses in case of cancellations.

3. Customer Fairness: By reducing cancellations, we can better serve all customers, ensuring availability for those who genuinely require assistance.

Deposit Amount

A deposit of $50 is required to secure all service appointments.

Refund Policy

• Refundable: The deposit is fully refundable if you cancel before the driver has left our headquarters.

• Non-Refundable: Once the driver has departed for your location, the deposit becomes non-refundable. This policy compensates for the time and resources already dedicated to your service.

How to Make the Deposit

We accept deposits through the following payment methods:

• Zelle

• Cash App

• Credit/Debit Cards

How It Works

1. Appointment Request: When you schedule a service, our team will confirm the details and inform you about the deposit.

2. Deposit Payment: You will be required to pay the $50 deposit to secure your appointment.

3. Service Confirmation: Once the deposit is received, we will confirm your appointment and assign a technician to your request.

4. Refunds (if applicable): If you need to cancel and the driver has not left headquarters, we will promptly refund your deposit.

Exceptions

We understand that emergencies happen. If you have an urgent need to cancel after the driver has left, please contact us to discuss your situation. While the deposit will not be refunded, we will do our best to accommodate your needs in the future.

At Tony's Roadside Services, we strive to provide reliable and professional mobile tire services while maintaining fairness in our transactions. Our refund policy ensures transparency while accounting for the time and resources dedicated to each service request.

Eligibility for Refunds

We understand that plans can change, and we aim to accommodate our customers as fairly as possible. Refunds will be granted under the following conditions:

• Service Not Rendered: If we are unable to complete the scheduled service due to an issue on our end (such as equipment failure or technician unavailability), you are entitled to a full refund.

• Cancellation Before Dispatch: If you cancel your service before the driver has left our headquarters, you will receive a full refund.

Non-Refundable Conditions & Travel Fee

Once a technician has been dispatched, certain costs are incurred. In such cases, only a partial refund will be available:

• Driver in Transit: If the driver has already departed for your location and you decide to cancel, you will be required to cover the travel fee for the technician’s time and fuel expenses. The remaining balance of your service payment will be refunded.

• Incorrect Service Request: If the wrong service is requested (e.g., incorrect tire size or type) and we cannot complete the job, you will be responsible for the travel fee, but the rest of your payment will be refunded.

• Customer Unavailability: If you are not present at the service location or cannot provide access to the vehicle upon arrival, the travel fee will apply, and the remaining amount will be refunded.

Refund Process

If you qualify for a refund, it will be processed promptly through the original payment method. Refunds typically take 3-5 business days to reflect, depending on your bank or payment provider.

Exceptions

We understand that emergencies happen. If you need to cancel after the driver has been dispatched due to an urgent situation, please contact us. While the travel fee will still apply, we will do our best to assist you with rescheduling or adjusting future service costs as a courtesy.

At Tony's Roadside Services, we stand behind the quality of our work and the products we provide. Our warranty policy ensures that you receive the highest level of service and protection while maintaining fairness to both our customers and our business.

Tire Warranty

We offer a warranty on tires that we install or replace, depending on the tire manufacturer’s terms. The details of our tire warranty are as follows:

• Manufacturer Warranty: All tires come with the manufacturer's warranty, which covers defects in materials and workmanship. This warranty is valid for the manufacturer's stated period and includes terms for free replacements or repairs in the event of a manufacturing defect.

• Service Warranty: For services like tire installation, we offer a 30-day warranty on the work performed. If you experience any issues with the installation within 30 days (such as improper fitting or balance issues), we will correct the problem free of charge.

• Exclusions: The warranty does not cover damage caused by external factors such as road hazards, accidents, misuse, or neglect.

Limitations of Warranty

While we strive to provide high-quality service, there are certain conditions under which our warranty does not apply:

• Customer Negligence: If the tire is damaged due to customer actions, such as improper use or neglect (e.g., driving with low tire pressure, hitting curbs, or overloading the vehicle), the warranty is voided.

• Wear and Tear: Normal wear and tear are not covered by our warranty. We recommend regular tire inspections to ensure your tires remain in good condition.

• Road Hazards: Damage caused by road debris, punctures, or any type of road hazard is not covered by our warranty.

Service Warranty Details

For services, such as tire changes or repairs:

• Warranty Coverage: If there are any issues with the service within 30 days, we will re-assess the situation and fix any errors at no additional cost.

• Exclusions: Issues caused by road hazards, misuse, or circumstances beyond our control (like accidents or extreme weather) are excluded from the service warranty.

Travel Fee for Warranty Services

Please note that if your service is covered under our warranty, the original travel fee you paid will still apply, even if we are providing warranty repairs or replacements. Here's why:

• Operational Costs: The travel fee covers the costs of dispatching a technician to your location, including fuel, time, and logistical planning. These costs are incurred regardless of whether the service is covered by warranty or not.

• Fairness to All Customers: By maintaining the travel fee even for warranty-related issues, we ensure that all customers are treated fairly and that we can continue to offer competitive pricing on all services.

How to Make a Warranty Claim

If you experience any issues with our products or services within the warranty period, please follow these steps:

1. Contact Us: Call or email our customer service team to explain the issue.

2. Inspection: We may ask for an inspection of the product or service to determine the cause of the issue.

3. Resolution: Once the warranty claim is approved, we will either replace the tire, repair the issue, or provide an appropriate solution.

Exceptions

We understand that sometimes situations arise that may not fall neatly within the scope of this warranty. If you experience an issue after the warranty period or under exceptional circumstances, we are happy to discuss potential solutions, but additional charges may apply.

This policy ensures that while you are protected, we can continue to provide the best possible service without losing out on operational costs.